Sameer Abdul

Director of IT, Back-office Applications (Global) @GardaWorld

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Director of IT, Back-office Applications (Global) @GardaWorld

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Toronto, ON, CA

Global Program Management of ERP Modernization to support organizational growth and digital transformation.• Responsible for projects streams, implementation, testing & QA, support, and maintenance of Enterprise Applications, with a distributed team in Canada, US, EMEA, and APAC.• Driving successful Dynamics 365 implementations spanning Finance & Operations (F&O), HR, CRM, and Customer Engagement (CE) modules. • Collaboration with business stakeholders to ensure IT initiatives are strategically aligned with organizational goals and objectives.• Develop and manage the IT budget (OPEX, CAPEX), including operating and capital expenditures, ensuring effective resource allocation and cost control.

EDUCATION

1996 — 1999

Seneca Polytechnic

Business Computer Systems, Information Technology

2026 — 2026

University of Toronto - Rotman School of Management

Mini-MBA - MBA Essentials: Redefining Business Skills in the Age of AI

1991 — 1995

Etienne Brule

OSSD, High School/Secondary Diplomas and Certificates

2012 — 2012

Schulich School of Business - York University

Business Skills for Managers

2008 — 2010

Toronto Metropolitan University

Information System Management, Information Technology

SKILLS

Project Portfolio ManagementProject PlanningIT OperationsProject ManagementPmpLeadershipIT ManagementService ManagementItilCustomer-Focused ServiceRequirements AnalysisService TransitionService Desk ManagementSdlcTeam LeadershipInformation TechnologyIncident ManagementVendor ManagementIT Service ManagementChange ManagementManagementOperational ReadinessProcess ImprovementTechnical SupportBusiness AnalysisTestingIT StrategyDisaster Recovery

ABOUT SAMEER ABDUL

IT Professional and Business Leader with over 25 years of experience in IT Service Management, Technology, Infrastructure, Operations, Cloud, and managing complex IT Departments. Proven track record in leading global teams, managing vendor relationships, and implementing & integrating IT systems. Experienced in cloud transformation and strategic planning, with certifications in ITIL and Project Management. Recognized for improving operational efficiency and leading technological innovation initiatives, ensuring strategic alignment between IT functions and business objectives.

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