Sameed Ali

About Sameed Ali

I am a Global IT Service Delivery & SIAM Leader with 15+ years of experience driving operational excellence, leading multi-tower delivery, and elevating customer experience for global enterprises across Europe, APAC, and North America. While I have led cloud and digital workplace programs, my core strength lies in IT service delivery leadership, client relationship management, SIAM governance, and end-to-end IT transformation.I operate at leadership responsibility—managing executive stakeholders, orchestrating multi-vendor ecosystems, and delivering transformation initiatives that improve stability, performance, and user experience. Certified in GenAI, SAFe POPM, PMI Agile, ITIL, and Azure, I bring a modern, AI-enabled, customer-centric approach to IT operations.My focus is clear:Lead high-impact IT transformations, strengthen client partnerships, and build predictable, experience-driven IT services that deliver real business value.

Experience

1. Siam Transformation Lead

   Tata Consultancy Services

   Jul 2021 — Present · IN

   Spearheading Service Integration and Management (SIAM) transformation projects, driving end-to-end service delivery optimization and enhancing customer satisfaction. • Collaborating with cross-functional teams to ensure seamless project execution and alignment with organizational goals. • Managing customer relationships, focusing on delivering high-quality solutions and maintaining strong communication between internal and external stakeholders. • Specializing in CRM and project delivery while leveraging Agile methodologies to drive process improvements.

Education

• The Park English School

  ICSE, Science

  1992 — 2004

• University of Calcutta

  B.com, Accounting and Finance

  2006 — 2009

• The Bhawanipur Gujrati Eduation Society school

  ISC, Commerce

  2004 — 2006

Skills

• Mis
• Employee Engagement
• Pre-Sales
• Crm
• Itil
• Service Delivery
• Soft Skills
• Business Analysis
• Operations Management
• Call Center
• Call Centers
• Team Management
• Management Information Systems (Mis)
• Telecommunications
• Relationship Management
• Outsourcing
• Customer Relationship Management (Crm)
• Account Management
• Bpo
• Sla
• Vendor Management