Samantha Danyal

About Samantha Danyal

Senior Customer Success Leader with a strong track record of building and scaling high-impact CS organizations for startup to mid-market SaaS companies. I specialize in optimizing the full customer lifecycle — from onboarding and adoption to retention, expansion, and renewal — while leading cross-functional teams to align customer outcomes with revenue goals.I\'ve built post-sales orgs from the ground up, led global teams, implemented platforms like Gainsight, and partnered with Product, Sales, and Support to drive measurable improvements in NRR, GRR, and customer health. My approach blends strategic vision with operational discipline, enabling scale while preserving customer value.I\'m known for executive presence, data-driven decision-making, and a passion for developing strong, accountable teams.Key Areas of Focus:• Post-Sales Strategy & Execution • Enterprise Retention & Expansion • Executive Stakeholder Engagement• CS Org Design & Scaling • Cross-Functional Alignment • Risk Mitigation & Value Realization• Gainsight & CRM Optimization • Team Development • AI-Enabled Customer Success

Experience

1. Industrial Customer Success

   Claroty

   Jun 2025 — Present · US

Education

• The University of Texas at Austin

  Bachelor of Arts - BA

• The University of Manchester

  Master of Arts - MA

Skills

• Economics
• Nonprofits
• Asset Management
• Strategic Planning
• Analysis
• Public Speaking
• Management
• Business Development
• Project Management
• Program Management
• Leadership
• Grant Writing
• Microsoft Office
• Qualitative Research
• Process Improvement
• Non-Profits
• Customer Service
• Enterprise Software
• Youth Development
• Research
• Nonprofit Organizations
• Recruiting
• Community Outreach
• Microsoft Excel
• Strategy
• Training
• Asset Managment
• New Business Development
• Strategic Financial Planning
• Business Process Improvement
• Contract Negotiation
• Analytics