Sam Wilson

Operations Support Manager (Inc Riagla Ltd) @Wiggin

Cheltenham, GB

Supporting the launch and operational success of new subsidiary companies within the Wiggin Group, ensuring seamless integration of technology, web applications, and business processes. Additionally, providing strategic and technical support to core business functions at Wiggin LLP with a legal tech focus, including Marketing and IT. Most recently supporting the move of the IT infrastructure onto into the Azure environment and business adoption.Key Responsibilities & Achievements:Web Application & IT Management: Programme lead on development, security, and day-to-day management of web applications and cloud-based platforms.Business & Client Support: Providing front and back-office support, managing client onboarding (including tutorial content creation), and handling queries across multiple inboxes.Technology & Process Optimisation: Programme lead of software development, security enhancements, and IT infrastructure support to drive efficiency and compliance.Programme & Change Management: Managing programme lifecycles, tracking development progress, and coordinating with developers on new initiatives.Legal & Regulatory Collaboration: Working closely with lawyers to ensure all applications align with legal and regulatory requirements.Sales & Marketing Strategy: Overseeing the sales pipeline, delivering product demos and presentations, and managing website updates, awards, and legal rankings.Internal Communications & Training: Creating and delivering internal communication plans to enhance engagement and knowledge-sharing.Financial & Operational Oversight: Supporting finance with invoicing, project tracking, and operational improvements to support business growth.

Kingston University

Master of Arts (MA)

Kingston University

Bachelor of Arts & Social Sciences (B.A.Sc.)