Sam Kale
EXECUTIVE LEADER TRUSTED TO MAKE THINGS HAPPEN: Customer Care | Strategic Leadership | Analytics | Workforce Planning
- Role
- Director of Information Technology, Service Desk Operations at Edward Jones
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Sam Kale
Executive leader competitively improves customer care processes, cuts waste, and…
Experience
Director of Information Technology, Service Desk Operations
Jul 2022 — Present
Education
North Carolina State University
BS, Industrial Engineering
1991 — 1996
University of North Carolina at Greensboro
MS, Information Technology & Management
1999 — 2001
Skills
- Project Management
- Team Leadership
- Capacity Planning
- Performance Management
- Financial Services
- Microsoft Office
- Sales
- Analytical Skills
- Executive Leadership
- Strategic Planning
- Business Analysis
- Customer Experience
- Customer Care
- Customer-Focused Sales
- Workflex
- Contact Centers
- Call Center Leadership
- Operations Management
- Credit Cards
- Net Promoter Score
- Call Centers
- Business Development
- Business Process Improvement
- Team Management
- Process Improvement
- Analytics
- Leadership
- Business Strategy
- Requirements Gathering
- Analysis
- Six Sigma
- Cross-Functional Team Leadership
- Forecasting
- Global Workforce
- Outsourcing
- Program Management
- Aspect / Ewfm Workforce Planning
- Customer Relationship Management (Crm)
- Consulting
- Offshore Workforce
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