Sambit Panda

Client Success Manager @Kanerika Inc

Hyderabad, IN

Primary Client Relationship Management: Serve as the primary relationship holder and single point of contact for clients, fostering strong, lasting partnerships throughout their entire customer journey with Kanerika.Project Portfolio Management: Manage a portfolio of over 30 projects (both ongoing and successfully completed), ensuring successful delivery and client satisfaction from inception to completion.Seamless Project Execution: Orchestrate seamless project execution by proactively addressing client concerns, anticipating needs, and ensuring all project milestones are met efficiently.Cross-Functional Collaboration: Collaborate closely with cross-functional teams (e.g, sales, technical, talent acquisition, HR, delivery, support) to advocate for client needs, promptly resolve issues, and enhance the overall customer experience.Client Retention & Loyalty: Drive client retention and loyalty by consistently delivering exceptional service and demonstrating a deep understanding of client objectives and challenges.End-to-End Staffing Management: Manage end-to-end staffing requirements for client projects, ensuring the right talent is allocated to meet project demands and client expectations.Talent Acquisition & Optimization: Collaborate closely with internal recruitment and HR teams to fulfill project-specific staffing needs, optimizing resource utilization and skill alignment.Proactive Talent Planning: Proactively identify staffing gaps and future talent needs based on project pipelines and client growth, ensuring preparedness for upcoming engagements.

Siksha 'O'​ Anusandhan University

Bachelor of Technology - BTech, Computer Science