Sambit Panda
Strategic Client Success Manager @Kanerika | Driving Client Growth & Retention through Data-Driven Partnerships | FinTech & Analytics Background
- Role
- Client Success Manager at Kanerika Inc
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sambit Panda
My foundation in Computer Science, combined with a strong acumen for problem-solving and…
Experience
Client Success Manager
Sep 2024 — Present · Hyderabad, IN
Primary Client Relationship Management: Serve as the primary relationship holder and single point of contact for clients, fostering strong, lasting partnerships throughout their entire customer journey with Kanerika.Project Portfolio Management: Manage a portfolio of over 30 projects (both ongoing and successfully completed), ensuring successful delivery and client satisfaction from inception to completion.Seamless Project Execution: Orchestrate seamless project execution by proactively addressing client concerns, anticipating needs, and ensuring all project milestones are met efficiently.Cross-Functional Collaboration: Collaborate closely with cross-functional teams (e.g, sales, technical, talent acquisition, HR, delivery, support) to advocate for client needs, promptly resolve issues, and enhance the overall customer experience.Client Retention & Loyalty: Drive client retention and loyalty by consistently delivering exceptional service and demonstrating a deep understanding of client objectives and challenges.End-to-End Staffing Management: Manage end-to-end staffing requirements for client projects, ensuring the right talent is allocated to meet project demands and client expectations.Talent Acquisition & Optimization: Collaborate closely with internal recruitment and HR teams to fulfill project-specific staffing needs, optimizing resource utilization and skill alignment.Proactive Talent Planning: Proactively identify staffing gaps and future talent needs based on project pipelines and client growth, ensuring preparedness for upcoming engagements.
Education
Siksha 'O' Anusandhan University
Bachelor of Technology - BTech, Computer Science
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