Sam Bentley
Customer Service Manager @Thorlux Lighting
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WORK HISTORY
Customer Service Manager @Thorlux Lighting
Redditch, GB
The Thorlux range of luminaires is designed, manufactured and distributed by Thorlux Lighting, a division of the FW Thorpe Plc group.Thorlux luminaires have been manufactured continuously since 1936, the year Frederick William Thorpe founded the company.The Company now operates from the Group’s modern 16,882 square metre self-contained factory in Redditch, Worcestershire, central England.Thorlux is well known throughout the world and provides a comprehensive range of professional lighting and control systems for architectural, commercial, floodlighting, industrial, hazardous area and tunnel applications.
EDUCATION
Alcester Grammar
A Level, Business studies
SKILLS
ABOUT SAM BENTLEY
Customer Experience and Service Leader with over 10 years of success in B2B manufacturing, driving transformational change across customer service, CX strategy, sales operations, and digital innovation. Expert in converting insight into action through journey mapping, stakeholder engagement, and performance analytics. Proven track record in delivering measurable improvements in customer satisfaction, operational efficiency, and team performance. Adept at managing cross-functional teams, implementing CRM and ERP systems, and embedding customer-centric thinking across business strategy.
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