Sambasivarao Boddu
Azure Cloud Engineer @ Microsoft | ex-Oracle
- Role
- Azure Cloud Engineer 2 at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sambasivarao Boddu
Cloud Engineer with over 15 years of experience spanning Technical Account…
Experience
Azure Cloud Engineer 2
Mar 2022 — Present · Redmond, WA, US
As a member of the Azure CXP team, I partnered closely with Azure Strategic 500 (S500) customers to elevate their cloud journey and transform their experience into long-term advocacy. My role in the Customer Engineering team focused on delivering high-impact support and strategic guidance through a customer-centric support framework.Key Responsibilities & Achievements:Acted as Problem Resolution Owner and Crisis Manager, ensuring rapid mitigation of critical issues and maintaining proactive, transparent communication to enhance customer trust.Drove product improvements by channeling customer feedback to engineering teams, influencing usability and feature development with data-backed insights.Conducted deep architectural reviews of customer solutions to ensure alignment with Azure best practices and strategic goals.Led trend analysis of escalations and developed targeted training materials to upskill support teams and reduce resolution times.Delivered comprehensive Root Cause Analyses (RCAs), incorporating engineering-level diagnostics and implementing preventive strategies to avoid recurrence.Leveraged automated monitoring and triage tools to proactively detect and resolve platform issues, with a focus on mission-critical workloads and high-availability environments.In addition, being expert in IAAS, understanding common incident scenarios, identify the improvements and work with respective product group to decrease the incident volume.
Education
PMV PG College
MCA
2003 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.