Samata Vajrapu
Customer Success Manager | SaaS | Retention• Expansion• Leadership Development | Driving Sustainable Growth
- Role
- Customer Success Manager at insightsoftware
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Samata Vajrapu
With a profound experience of 5+ years in Customer success and as a Customer Success Manager at insightsoftware, focus on enhancing client experiences by hearing and understanding business needs, position the right solution by a product or a service, helping customers by being customer\'s best friend, generate business value, Customer focused, leveraging expertise in IaaS, SaaS, Gen AI, Land and expand, contract renewal. My work emphasises collaboration and alignment with organisational goals, ensuring long-term client satisfaction retention, handling escalations by SOAR technique, implementing CAPA and enhancing customer life value. With an MBA from IIPM and a B.Tech in Computer Science, I combine technical and strategic knowledge to support organisational growth. Certified in Business Fundamentals for Customer Success Managers, I aim to deliver impactful solutions that drive customer loyalty and business success.
Experience
Customer Success Manager
Nov 2025 — Present · Hyderabad, IN
Education
Indian Institute of Planning and Management (IIPM)
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2010 — 2012
AVANTHI'S ST.THERESSA INSTITUTE OF ENGINEERING & TECHNOLOGY,
Bachelor of Technology - BTech, Computer Science
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