Samarth Kapoor
Manager- Client Servicing at Shobiz
- Role
- Client Servicing Manager at Shobiz Experiential
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Samarth Kapoor
Customer service officer with several years of experience in Management. Worked across…
Experience
Client Servicing Manager
Apr 2024 — Present · New Delhi, IN
Serve as the primary point of contact for clients throughout the event planning and execution phases.Build and maintain strong, long-lasting client relationships.Understand client needs and objectives to tailor event services accordingly.Provide timely and effective responses to client inquiries and concerns.Event Planning and Coordination:Collaborate with clients to define event goals, themes, and logistics.Develop detailed event plans and timelines, ensuring all aspects are covered.Coordinate with vendors, venues, and other stakeholders to secure services and resources.Oversee the production of event materials, including invitations, programs, and signage.Project Management:Create and manage budgets, ensuring events are delivered within financial constraints.Track and manage event progress, addressing any issues or changes that arise.Ensure all event details are executed as planned and according to client specifications.On-Site Event Management:Supervise event setup, including logistics, staffing, and equipment.Act as the on-site contact for clients and vendors, resolving any issues that may occur.Ensure the smooth execution of the event, from start to finish.Post-Event Follow-Up:Conduct post-event evaluations with clients to gather feedback and assess satisfaction.Prepare and present post-event reports, including successes and areas for improvement.Address any post-event issues and work to ensure client satisfaction.Team Collaboration:Work closely with internal teams, including marketing, sales, and operations, to ensure cohesive event delivery.Provide guidance and support to junior staff or event coordinators as needed.Share insights and best practices with the team to enhance overall event quality.
Education
Brihan Maharashtra College Of Commerce
Bachelor of Commerce - BCom, Business/Commerce, General
2010 — 2013
Brihan Maharashtra College Of Commerce
Higher Secondary Certificate , Business/Commerce, General
Modern Education Society's Ness Wadia College of Commerce, Pune
PGDBF, Banking and Financial Support Services
2014 — 2015
Symbiosis School of Media and Communication, Bengaluru
Master of Business Administration - MBA, Communication management
2019 — 2021
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