Samarth Kamble
Immediate joiner- Major Incident Manager | IT Service Management | Driving Rapid Resolution & Business Continuity
- Role
- Major Incident Manager at Accenture
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Samarth Kamble
I am an IT Service Management professional with 3+ years of experience specializing in Incident and Major Incident Management. Currently serving as a Major Incident Manager, I lead the resolution of high-impact incidents, ensuring rapid service restoration and minimal business disruption. My expertise includes ITIL best practices, crisis management, and stakeholder communication under pressure.Previously, as an Incident Manager at Accenture, I managed the end-to-end incident lifecycle for enterprise clients, driving SLA compliance and collaborating on root cause analysis and process improvements.
Experience
Major Incident Manager
Jan 2024 — Present · Pune, IN
Lead and manage resolution of major incidents impacting critical business services.•Coordinate with cross-functional teams to ensure rapid service restoration and minimize downtime.•Drive incident communication, escalation, and stakeholder updates during high-pressure situations.•Implement ITIL best practices and continuous improvement initiatives for incident management processes.
Education
Savitribai Phule Pune University
Bachelor's degree, Computer Science
2019 — 2022
Vidya Pratishthans Arts, Commerce & Science College,Indapur
Bachelor's degree, Computer Science
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