Samar S.
Director of Solution Architecture @Rozieai
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WORK HISTORY
Director of Solution Architecture @Rozieai
Toronto, ON, CA
Providing strategic technical leadership with AI for a SaaS platform modernizing contact centre operations through AI-powered solutions.• Architected a contact centre modernization platform leveraging Amazon Connect and AWS Lex, delivering 30% operational cost savings for major Airline in Canada• Established technical vision and product roadmap, implementing intelligent routing, conversational IVR, and sentiment analysis • Developed integration frameworks with CRM and ticketing systems, improving resolution times by 40% • Led cross-functional team of engineers, increasing delivery velocity by 35% with Agile methodologies • Instituted monitoring and analytics capabilities providing real-time operational insights
EDUCATION
University of Toronto - Rotman School of Management
Executive MBA
Government College of Engineering Aurangabad
Bachelor of Engineering (BE), Information Technology
ABOUT SAMAR S.
Strategic technology executive with 10+ years of experience driving enterprise-scale digital transformation across aviation, energy, and financial services sectors. Proven track record architecting cloud-native solutions, modernizing legacy systems, and delivering measurable business impact through technology.Expertise in: • Enterprise architecture and cloud transformation (AWS) • Technology portfolio governance and delivery • Data strategy implementation and AI enablement • Cross-functional leadership and team developmentAdept at aligning technology initiatives with strategic business objectives, optimizing operational efficiency, and driving innovation. Strong focus on building scalable architectures and fostering a culture of continuous improvement and technical excellence.
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