Sam Singh

Intermediate IT Operations Analyst - Systems Operations Center (Soc) @BMO

Barrie, ON, CA

Provides 24/7/365 Tier I/II support for bank’s systems and applications worldwide. Handling Production issues and gathering & coordinating technical resources on a call to minimize downtime. Monitoring bank’s offline workload and batch processing through CA ESP and investigating batch failures through SDSF, ISPF, Info Pac and Server log analysis. Resolving batch failures by implementing JCL/COBOL fixes, patches and re-scheduling jobs Providing level 1 UNIX and Linux server support, including but not limited to running shell scripts, retrieving logs, moving data, checking and manipulating processes etc. Monitoring Real-time, high capacity transaction processing (IBM MQ, CICS, DB2) and daily batch transaction processing stream (COBOL, z/OS, Autosys, AS400, FTP, NDM). Utilizing Dynatrace to monitor critical environments and escalating to support as required. Building and customizing SharePoint sites, web parts, forms, document libraries, lists and views to increase work connectivity. Incident, Change and Problem management using ServiceNow while following the in-place ITIL processes. Engaging in organization-wide Disaster Recovery exercises and IPL’s for the IBM Mainframes and AS400.

Georgian College

Associate of Applied Science (AAS) (Hons) (Co-op), Computer Science