Samarpan Sahu

About Samarpan Sahu

A budding professional who works on creating a visual language to convey ideas, concepts and images. Always looking forward for opportunities to utilize my skills in the field of Marketing / graphic designing thereby adding value to the organization while gaining more knowledge of new skills in the process. Possesses good command over photography, videography and photo editing with experience in creative roles within design and video industries. Adobe Photoshop is my passion & exploring the art of Adobe InDesign is my hobby as well. Being an avid traveller and photographer for past several years I try to capture what has been seen around me

Experience

1. Process Trainer

   TP

   Aug 2023 — Present · IN

   Develop and deliver engaging training programs for new and existing BPO employees, encompassing product knowledge, process workflows, customer service techniques, and soft skills development- Create interactive training materials, including presentations, e-learning modules, training manuals, and job aids, to ensure effective knowledge transfer- Collaborate with subject matter experts and department leaders to identify specific training needs and address skill gaps in a timely manner- Conduct training needs assessments and analyze performance metrics to tailor training content and strategies to meet evolving organizational requirements- Utilize a variety of training methodologies, including classroom training, role-playing, simulations, and on-the-job coaching, to enhance learning outcomes- Monitor and evaluate the effectiveness of training initiatives through assessments, feedback sessions, and performance evaluations, adjusting content as needed- Maintain up-to-date knowledge of industry trends, best practices, and advancements to continuously improve training programs and methodologies- Foster a positive learning environment that encourages employee participation, engagement, and continuous skill development- Provide regular progress reports to management, highlighting training outcomes, participant performance, and areas for improvement- Collaborate with HR teams to onboard new hires, ensuring a seamless transition from training to job performance.

Education

• Mira model school

  High school

  1998 — 2009

• Indira Gandhi National Open University

  Bachelor's Degree, bachelor of computer application

  2012 — 2015

• Cisco College

  Certification, Cisco Certified Network Associate

  2014 — 2015

• University of Minnesota

  Diploma of Education, Preparing to manage human resource

  2023 — 2023

• Subharti University

  Master of Business Administration - MBA, Finance

  2017 — 2018

• Arena Multimedia

  Diploma in animation, graphic desighn

  2010 — 2012