Samarjit Sen
“Service Excellence is Not a Goal, It’s a Mindset.” 🚀 | Agile IT Service Delivery Manager | Client-Centric Leader | ITIL v4 Certified | ITSM Strategist | SFPC | Driving Digital Transformation
- Role
- Agile IT Service Delivery Manager at Accenture
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Samarjit Sen
Driving IT Service Excellence & Business Growth An accomplished IT Service Delivery…
Experience
Agile IT Service Delivery Manager
Feb 2019 — Present · Hyderabad, IN
1⃣ Led end-to-end IT service delivery for BP & Lendlease, ensuring seamless operations aligned with business objectives.2⃣ Established and optimized service delivery frameworks, enhancing service quality and customer satisfaction.3⃣ Managed incident, problem, and change processes, ensuring minimal disruptions and operational efficiency.4⃣ Fostered strong client relationships, driving proactive communication and alignment with evolving business needs.5⃣ Conducted regular service reviews and governance meetings to ensure transparency and issue resolution.6⃣ Led cross-functional teams, driving continuous service improvements and operational excellence.7⃣ Championed ITIL v4 best practices, ensuring adherence to industry standards in IT Service Management.8⃣ Provided leadership, mentoring, and performance oversight to the service delivery teams, fostering a culture of accountability.9⃣ Drove cost optimization strategies, improving efficiency in IT operations and managed services.
Education
Bharathiyar College of Engineering and Technology
Bachelor of Technology - BTech, Computer Science and Engineering
2003 — 2007
Kendriya Vidyalaya
School, Central board of secondary education
Bhavans Sri Aurobindo Junior College
Intermediate I & II, M.P.C (Maths Physics & Chemistry)
2001 — 2003
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