Samaritan Mohite
Technical Account Manager | Cybersecurity Expert | Driving Operational Excellence & Customer Success in Network Solutions
- Role
- Technical Account Manager at Qualys
- Location
- Sangli, MH, IN
- LinkedIn followers
- 500 followers
About Samaritan Mohite
A passionate and results-oriented IT professional with five plus years of experience in…
Experience
Technical Account Manager
Jul 2024 — Present · Pune, IN
Serve as the primary point of contact for assigned customers and channel partners, ensuring strong, ongoing relationships.Understand customers\' business objectives and align Qualys solutions to meet their security needs.Collaborate with customers to develop and implement security strategies that align with their business goals.Provide expert guidance on the deployment, configuration, and optimization of Qualys solutions.Assist customers in troubleshooting and resolving technical issues, coordinating with Qualys support teams as necessary.Offer proactive recommendations to improve security posture and address potential vulnerabilities.Conduct regular account reviews, including usage analysis, feature adoption, and overall satisfaction.Drive customer renewals by demonstrating ongoing value and ensuring that customers\' evolving needs are met.Identify opportunities for upselling or cross-selling additional Qualys solutions that can enhance the customer’s security infrastructure.Act as the escalation point for critical incidents, coordinating with internal teams to ensure swift resolution.Provide regular reports to customers on the status of their security posture, including metrics on vulnerability management, compliance, and incident response.Document all customer interactions, issues, and resolutions in CRM tools to maintain a clear record of account activities.
Education
Shivaji University
Bachelor's degree, Computer Science
2012 — 2017
Dr.J.J.Magdum College of Engineering
BE - Bachelor of Engineering, Computer Science
2012 — 2017
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