Samara Rudnick
Auto Claims Supervisor
- Role
- Claims Supervisor at Progressive Insurance
- Location
- Great Neck, NY, US
- LinkedIn followers
- 500 followers
About Samara Rudnick
Claims operations leader with 6+ years of progressive experience at Progressive Insurance, advancing from claims generalist to CCU Claims Supervisor. Proven track record in people leadership, quality and performance management, complex claims handling, and change adoption across remote and field environments. Recognized contributor to digital claims implementation initiatives, with prior experience in client success, system rollout, and process improvement supporting operational efficiency and customer outcomes.
Experience
Claims Supervisor
May 2023 — Present
CCU Claims Supervisor (Remote)June 2024 – Present- Lead and coach a centralized claims team of up to 8 direct reports in a fully remote environment, driving performance, quality, and adherence to company standards- Serve as a key leader in the Digital CTA pilot, supporting implementation, onboarding, and adoption of new digital claims workflows- Partner with process teams, leadership, and directors to support standardized digital claim handling practices- Guide team members through change initiatives, ensuring smooth adoption of updated tools and proceduresField Claims Supervisor (On-Site)New Hyde Park. NYMay 2023 – June 2024- Supervised coverage and liability adjusters handling auto and property damage claims across multiple jurisdictions- Managed workloads, coaching, performance evaluation, and quality assurance- Acted as escalation point for complex claims, coverage decisions, and customer concerns
Education
Hofstra University
Bachelor of Arts, English
2004 — 2008
Skills
- Project Planning
- Microsoft Powerpoint
- Product Development
- Customer Relationship Management (Crm)
- Embedded Software
- Website Promotion
- Management
- Website Building
- Project Management
- Microsoft Outlook
- Css
- Html Scripting
- Client Relations
- Microsoft Word
- Customer Service
- Music Industry
- Product Marketing
- Client Development
- Website Updating
- Software Project Management
- Crm
- Retail
- Advertising
- Website Development
- Marketing Communications
- Powerpoint
- Microsoft Excel
- Outlook
- SEO
- Client Retention
- Internet Troubleshooting
- Internet Services
- Marketing Strategy
- Entertainment
- Music Publishing
- Negotiation
- Sem
- Salesforce.com
- Internet Strategy
- Microsoft Office
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