Samar Singh
ICICI BANK | CSPO® | IRMA\'23 | JIVAGRO(PPO) | Adwaita Educare | CCSHAU
- Role
- Product Manager at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Samar Singh
Product Manager with 3+ years of experience driving digital transformation, AI-led…
Experience
Product Manager
Jun 2023 — Present · Mumbai, IN
Key Development Projects: Product & Digital Strategy, Mobile App & Web Development, UI/UX, User Stories, Backlog & Prioritization• Envisaged and spearheaded 60-Min, 100% Digital STP journey for Two-Wheeler reducing TAT by 33% and underwriting cost with enhanced customer experience, contributing to 45% of monthly volume• Ideation & development of end-to-end digital journey with OEMs (HMCL & Ola EV-{UAT}) contributing 10% of monthly volume• Envisaged & launched AA Journey (Key DPI), resulted in improving sourcing & reduction of DPD by 5% of particular segment • Led Development of Imputed Income, ML based model for computing Income basis certain variables of CIBIL Information (UAT)• Integrated digital KYC (BKYC, VKYC, eKYC and Face RD based KYC(UAT)) & other verification services (PAN-Aadhaar Validation, Repayment account - Penny dop, etc.) for seamless customer onboarding with more than 90% successful adoption• Envisaged & launched 100% digital post sanction disbursement journey (e-Agreement & KFS) resulted in TAT reduction of 15%• Led development of Web based Portal for the Sales Team leading to faster approvals and improving TAT by up to 20%.Key initiatives and Process improvement: API & technical Integration, Process Re-imagining and Automation• Led Development of App/Platform Support Ticketing tool system. Identified 10 categories catering to 90% of user queries.• Spearheaded API Integration of Sourcing application with LOS to reduce manual entry by 40% and reducing TAT by 10%• Spearheaded & launched Application tracking module on ICICI Bank website across product lifecycle for two-wheeler loans• Authored first of its kind detailed PAN India Branch Tracking Dashboard for two-wheeler loans to track performance metrics.• Envisaged and ideated an AI based Model for automation of process related queries for the Wheels Product (Under Dev.)
Education
Institute of Rural Management Anand (IRMA)
Postgraduate Degree
2021 — 2023
Jain Public School - India
Higher secondary
2015 — 2016
Chaudhary Charan Singh Haryana Agricultural University
B.Sc(Hons.) Agriculture
2017 — 2021
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