Samar Sen
- Role
- Team Leader at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Samar Sen
Hello People, I am a Team Lead with 4 years of experience in managing and…
Experience
Team Leader
Apr 2020 — Present · Indore, IN
Manage day to day delivery of request received via assigning tasks to individuals and tracking closure/ completion/ managing backups/ absenteeism.2. Making sure that all issues/hurdles in service delivery are logged, tracked and solved.3. Formulate new hire training programs and cross training initiatives.4. Analyze metrics to assess process performance/team scorecards.5. Conduct regular meetings with the team to receive feedback\'s and suggestions.6. Reports & analysis7. Client Management8. Shift management & staffing for the team to achieve maximum utilization.
Education
Pioneer Institute of Professional Studies
Bachelor of Science - BS
2013 — 2015
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