Samar Kant
Specialized Customer Success Manager, Skilled in Cross-selling, Upselling,Client Retention and client Onboarding and User Adoption
- Role
- Senior Project Manager at Jio
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Samar Kant
With 18+ years of expertise in Enterprise Project & Service Delivery, I bridge the…
Experience
Senior Project Manager
Apr 2023 — Present · Gurugram, IN
Responsible for end to end Technical Solutions Delivery & ProjectManagement• Manage the delivery of complete project scope and committeddeliverables as per the contract• Technical solution and services Implementation as per customerrequirements (DLD / LLD)• Manage project activities, risks and resource requirements during theproject lifecycle• Regular monitoring and reporting of the progress of projects to all thestakeholders- internal and external.• Review & monitor project KPIs/SLAs as per the contract. Ensure SLAcompliance in coordination with internal teams at Circles, NHQ, NOCand relevant external stake holders.2. Advise project changes and interventions to achieve project output inconsultation with customer/sales/business/cross functional teams.3. Manage vendor relationships to ensure efficient service deliverablesand RMA processing.4. Maintain close interface with customer and project stakeholders forsmooth and timely execution of projects
Education
Institute of Management Technology, Ghaziabad
Executive MBA
2014 — 2015
Uttar Pradesh Technical University
Bachelor of Technology - BTech
2004 — 2008
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