Samar Iqbal
IT Service Management @TCS | MBA (IB) - JMI | B.tech (ECE) - NSUT(East Campus)
- Role
- Assistant System Analyst at Tata Consultancy Services
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Assistant System Analyst
Sep 2023 — Present
Part of the Global ITSM team for a Life Sciences client, tracking contractual SLAs & KPIs and highlighting breaches to regional leads of (AMER, APAC, EMEA) during daily ops calls for prompt action.* Prepare daily reports and share performance insights with regional and track leads to support informed decision-making.* Ensuring data quality for weekly and monthly performance reviews to support informed decision-making* Engaging with stakeholders and gathering requirements to enhance and expand the Knowledge Base.* Auditing teams work to enhance the overall efficiency
Education
Jamia Millia Islamia
Master of Business Administration - MBA, International Business
2021 — 2023
Dev samaj modern school, Nehru Nagar
PCM
2013 — 2015
Ambedkar Institute of Advanced Communication Technologies and Research
Bachelor of Technology, Electronics and Communications Engineering
2016 — 2020
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