Samar Abbas
ITSM Consultant at Publicis Re:Sources
- Role
- Senior Associate IT Gs Global Support at Publicis Re:Sources
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Samar Abbas
I am an IT Service Management professional with over 13 years of progressive experience…
Experience
Senior Associate IT Gs Global Support
Jul 2023 — Present · Gurugram, IN
Education
Arya College Of Engineering & I.T
Electrical Engineering
2006 — 2010
AMU
Class XII; Sr. Sec
2005
Aligarh Muslim University
Senior Secondary School
2003 — 2005
Aligarh Public School
Class X; HSE
2003
Rajasthan Technical University
Bachelor, Electrical Engineering
Arya college of Engg. & I.T.Rajasthan Tech. University
B.Tech, E.E
2012
Skills
- Customer Relationship Management (Crm)
- Service Delivery
- Technical Support
- IT Service Delivery
- Active Directory
- Itil V3 Foundations Certified
- Voice Over Ip (Voip)
- Iptv
- Telecommunications
- Operating Systems
- Troubleshooting
- Voip
- IT Service Management
- Change Management
- Incident Management
- Broadband
- Vendor Management
- Pre-Sales
- Networking
- Call Centers
- Active Directory Experience
- Team Leadership
- IT Solutions
- Problem Management
- Hp Service Manager
- Crm
- Team Management
- Management
- Service-Level Agreements (Sla)
- IT Operations
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