Samantha Uitenbroek

Product & Experience Strategy Leader | Portfolio Strategy, Customer Insight, Cross-Functional Leadership

Role
Customer Experience Supervisor at SECURA Insurance
Location
Appleton, WI, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Samantha Uitenbroek

I\'m a strategic product and experience leader who thrives is spaces of customer insight, brand integrity, and enterprise delivery. In my current role, I lead a cross-functional portfolio that includes product ownership and design, working across marketing, IT and executive stakeholders to shape product direction under real-world constraints. I specialize I turning qualitative and quantitative customer insight into clear strategic recommendations. My strengths are portfolio-level decision making and prioritization, leading and developing product and design teams, and translating customer insights into executive-ready strategy. I\'m motivated by roles where I can balance strategy and leadership, influence direction early, and help organizations make customer-centered decisions at scale.

Experience

  1. Customer Experience Supervisor

    SECURA Insurance

    Mar 2024 — Present

    Lead a cross-functional product and design portfolio spanning multiple products, balancing customer insight, brand strategy, and enterprise delivery Manage and develop a team including product ownership and UX/design, providing strategic direction and prioritization across competing initiatives.Partner with IT, marketing, and executive leadership to evaluate product direction, customer research, and ROISynthesize customer feedback, research findings, and operational realities into executive-level recommendations to inform roadmap and strategic decisions.

Education

  • Fox Valley Technical College

    Associate’s Degree, Marketing

  • Fox Valley Technical College

    Associate’s Degree, Buisiness Management

  • University of Wisconsin–Oshkosh

    Bachelor of Arts - BA, Organizational Leadership

Skills

  • Engagement
  • Operations Management
  • Crm
  • Employee Training
  • Purchasing
  • Process Improvement
  • Expediting
  • Crm Databases
  • Microsoft Office
  • Sop Development
  • Team Management
  • Customer Service
  • Management
  • Procurement
  • Forecasting
  • Continuous Improvement
  • Sales Management
  • Microsoft Dynamics Gp
  • Social Networking
  • Production Support
  • Manufacturing
  • Data Analysis
  • Data Entry
  • Database Development
  • Volunteering
  • Supply Chain Operations
  • Transportation Management
  • Project Planning
  • Supply Chain
  • Project Management
  • Market Research
  • Production Planning
  • Employee Engagement
  • Customer Support
  • Training
  • Logistics
  • Customer Satisfaction
  • International Shipping

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Samantha Uitenbroek — Customer Experience Supervisor at SECURA Insurance in Appleton, WI, US | Unifers