Samantha Reed
ServiceNow Customer Success Executive
- Role
- Customer Success Executive at ServiceNow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Samantha Reed
Specialties: ServiceNow, ITIL, ITSM, Service Management Best Practices, Knowledge Management
Experience
Customer Success Executive
Aug 2023 — Present
Manage post-sale relationships for high-value customers, ensuring alignment of customer strategy with platform capabilities. • Shape long-term transformation strategies, influencing customer operating models and roadmaps. • Ensured delivery excellence through adherence to governance standards while identifying new growth opportunities.
Skills
- Sdlc
- IT Management
- IT Operations
- Business Process
- Itil
- Process Improvement
- Release Management
- Incident Management
- Leadership
- Knowledge Management
- Vendor Management
- Disaster Recovery
- Agile Methodologies
- IT Service Management
- Management
- IT Strategy
- Business Process Improvement
- Service Management
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