Samantha Olguin
Technical Account Manager
- Role
- Technical Account Manager at Flashlight Learning
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Samantha Olguin
Strategic technical partner managing revenue-critical accounts.
Experience
Technical Account Manager
Dec 2023 — Present · Draper, UT, US
Lead successful implementations with world class customer service for over 200 accounts• Resolve escalated support tickets• Publish helpful documentation to streamline processes• Collaborate with Product, Engineering, and Customer Success teams to improve technical processes for customers• Project Management: Implementation of new and improved Help Center and AI Agent, Tammie, which reduced our Support ticket load by 20%• Build and analyze Zendesk and Salesforce reports
Skills
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Public Speaking
- Social Media
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.