Sam McKelvie
Connecting the dots from problems to software solutions for Nonprofit & Enterprise Customers.
- Role
- Chief of Staff at CommunityConnect Labs
- Location
- Quincy, IL, US
- LinkedIn followers
- 500 followers
About Sam McKelvie
I am a Customer Success Leader with 10 years of experience making products feel accessible and exciting to customers. I\'m a player-coach who thrives both working directly with customers and mentoring or managing CSMs. I have stepped into multiple CX leadership roles at dynamic growth stage companies to create a post-sales roadmap that supercharges adoption and ensures renewals. I\'ve built key customer relationships with diverse organizations from small nonprofits to Fortune 100 companies. I\'m looking for her next adventure, helping to build a thriving Customer Success function that demonstrates the incredible value of a high-impact product!
Experience
Chief of Staff
Dec 2024 — Present
Education
Southern Illinois University, Carbondale
M.S., Speech Communication
2005 — 2007
Monmouth College
B.A., Communication and Theater Arts
2001 — 2005
Skills
- Policy
- Recruitment/Retention
- Salesforce.com
- Nonprofits
- Employee Relations
- Training & Development
- Marketing
- Training
- Interviews
- Event Planning
- Social Media
- Recruiting
- Crm
- Employee Training
- Strategic Communications
- Budgets
- Community Outreach
- Mobile Devices
- Account Management
- Social Networking
- Social Media Marketing
- Fundraising
- Non-Profits
- Public Speaking
- Research
- Leadership
- Management
- Advertising
- Human Resources
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