Mandy Johnson

About Mandy Johnson

Here to help grow your cash flow, and portfolio!*My name is actually Samantha, but my nickname is Mandy! I was born and raised in a small country town called King George (Virginia). My mother is one of 13 kids (they\'re all comedians - family reunions are a trip!), and I was blessed to have my own little sweet boy in December 2018 :) my evenings and weekends are filled with little boy snuggles and bedtime struggles I\'m excited to guide our customers as a brand ambassador with a passion for consulting services. Skilled in Microsoft Office, Sales, and Customer Relationship Management (CRM). Strong media and communication expertise with an Associate of Arts and Sciences (A.A.S.) focused in Business Administration and Management from Germanna Community College.\"You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.\"- Woodrow Wilson

Experience

1. Customer Experience Lead

   Nexgrid

   Jan 2026 — Present · Fredericksburg, VA, US

   As Customer Experience Lead at Nexgrid, I serve as the primary bridge between customers and internal teams, ensuring a seamless, high-quality experience across the entire customer journey. I focus on building trust, resolving issues efficiently, and translating customer feedback into actionable improvements that support business growth.Key Responsibilities & Impact- Lead customer experience initiatives to improve satisfaction, retention, and overall engagement- Act as the main point of contact for customer inquiries, escalations, and complex issue resolution- Partner cross-functionally with operations, sales, and leadership to align customer needs with company goals- Identify trends, gaps, and opportunities through customer feedback and data analysis- Advocate for the customer’s voice in internal decision-making and process improvements- Support onboarding and ongoing customer education to drive adoption and long-term success- Drive continuous improvement by documenting workflows and creating CX best practices.

Education

• Germanna Community College

  Associate of Arts and Sciences (A.A.S.), Business Administration and Management

  2012

Skills

• Outlook
• Administrative Assistants
• Advertising
• Social Networking
• Problem Solving
• Administration
• Writing
• Customer Service
• Photoshop
• Data Analysis
• Public Speaking
• Microsoft Word
• Event Planning
• Inventory Management
• Administrative Assistance
• Planning
• Editing
• Powerpoint
• Microsoft Excel
• Microsoft Outlook
• Documentation
• Microsoft Powerpoint
• Software Documentation
• Social Media
• Microsoft Office
• Sales
• Employee Relations
• Administrative Support
• Research
• Windows
• Marketing
• Databases
• Customer Relations
• Project Planning
• Scheduling
• Spreadsheets
• Human Resources
• Analysis
• Process Scheduler
• Event Management