Samantha Peña
Client Success | Account Management
- Role
- Customer Engagement Manager (Account Manager) at Bitwarden
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
Experience
Customer Engagement Manager (Account Manager)
Sep 2025 — Present
Note: While titled “Customer Engagement Manager,” this role functions as a traditional Account Management position owning full lifecycle responsibilities across retention, expansion, and customer success metrics- Oversee the full customer lifecycle from onboarding through renewal to drive adoption, satisfaction, and retention across enterprise accounts- Develop scalable onboarding processes and account development plans that accelerate time-to-value and deepen engagement- Lead data-driven QBRs with executive stakeholders to highlight impact, surface insights, and align future objectives- Collaborate cross-functionally with Product, Engineering, and Sales to deliver customer-informed roadmap feedback, identify expansion opportunities, and ensure seamless execution- Leverage analytics and health metrics to anticipate risks, strengthen outcomes, and champion a product-driven, customer-first experience that supports long-term growth and renewal success.
Education
West Port High School
High School Diploma
University of Central Florida
Bachelor of Science - BS
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