Samantha Mieszanek
IT Network Operations & Customer Excellence
- Role
- High Touch Operations Manager - Lead Team Captain at Cisco
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Samantha Mieszanek
I’m a driven and results-oriented professional with a diverse background including Operations, Customer Success, Data Analytics and Sales. I have a proven track record of being dedicated to the success of both my customers and teammates alike.
Experience
High Touch Operations Manager - Lead Team Captain
Jul 2023 — Present · Raleigh-Durham-Chapel Hill, NC, US
Lead Team Captain for a team of High Touch Operations Managers (HTOM\'s) for Department of Defense and National Security customers · Strategically align team lead efforts with the organization’s growth strategy to drive organizational success · Act as the primary escalation point for HTOMs, offering strategic guidance and support in navigating complex customer issues· Foster a supportive environment for HTOMs, encouraging leadership engagement and facilitating professional development through feedback and targeted training· Collaborate with leadership to optimize HTOM utilization, ensuring balanced workloads and high team performance · Lead a team-wide delivery program aimed at closing aged support cases efficiently, enhancing service delivery· Created and led a program designed to identify account health mid-year to improve renewal rate· Created and led a team-wide program that provided customer support in a pooled model
Education
Radford University
Bachelor of Science (B.S.)
2011 — 2015
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