Samantha Jo Richardson

About Samantha Jo Richardson

With over 10 years of IT operations management experience and ITIL® 4 and AWS certifications. My mission is to ensure the restoration of service and business continuity for critical systems and infrastructure, while delivering strategic solutions to clients and stakeholders.I have successfully managed complex issue scenarios across multiple platforms and networks, resulting in improved customer satisfaction and reduced downtime. I have also communicated effectively with senior leadership, program managers, project managers, and engineers, to drive incident resolutions and improve operational efficiency. I am fearless of change and have a strong thirst for knowledge and desire to expand my skill set in a fast-paced environment.

Experience

1. Systems Specialist Ii, Ops

   Capital One

   Nov 2025 — Present · Houston, TX, US

   Systems Specialist II, supporting Discover and Capital One’s global payment networks, including the Discover Network (DN) and Diners Club International (DCI). Specialized in transaction data integrity, network performance optimization, and international payment operations.Provide operational and technical support for PULSE, Discover’s electronic funds transfer (EFT) network, ensuring secure, reliable, and high-performing debit transaction processing at scale.Support DFTP (Discover File Transfer Protocol) and core payment processing platforms essential to transaction settlement, reconciliation, and data exchange.Oversee system and platform operations, deliver end-user support, and troubleshoot complex, multi-environment technology issues. Partner cross-functionally with business and IT stakeholders to drive solutions, support high-impact initiatives, and resolve platform challenges through detailed analysis, reporting, and continuous improvement.

Education

• University of Houston, C.T. Bauer College of Business

  Bachelor's Degree, Major: Business Marketing - Minor: European studies

• University of Houston

  Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Services

Skills

• Lotus Notes
• Marketing Strategy
• Social Media
• Creative Problem Solving
• Quicken
• Real Estate
• Sap
• Account Management
• Analysis
• Online Marketing
• Business Analysis
• Process Improvement
• Market Research
• Entrepreneurship
• Contract Negotiation
• Business Development
• Budgets
• Finance
• Troubleshooting
• Powerpoint
• Microsoft Excel
• Smartnet
• Project Management
• Problem Solving
• Webex
• Social Networking
• Access
• Social Media Marketing
• Quickbooks
• Management
• Networking
• Strategic Planning
• B2b
• Sales Management
• Financial Analysis
• Cisco Technologies
• Leadership
• Outlook
• Windows
• Marketing Communications