Samantha Ariel Hawkins Arango
IT Desktop Support Technician at Intermedia | Working Mom
- Role
- Desktop Support Technician at Intermedia Intelligent Communications
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Samantha Ariel Hawkins Arango
Experienced Desktop Specialist with a demonstrated history of working in the consumer electronics industry. Skilled in Peer Relationships, Mac OS, Windows OS, Consumer Electronics, and Customer Service. Strong information technology professional with an Associate of Arts - AA focused in Behavioral Sciences from De Anza College.
Experience
Desktop Support Technician
Intermedia Intelligent Communications
Oct 2022 — Present · Sunnyvale, CA, US
Managed user accounts, permissions, and licenses in Active Directory and Microsoft 365.Provided Tier 1-2 IT support for end users, including executive leadership and VIP staff, ensuring minimal downtime and high service standards.Served as primary IT liaison for vendors and service providers, coordinating hardware procurement, maintenance, repairs, and service escalations at HQ.Supported and maintained conference room AV systems, including projectors, microphones, video conferencing units, smart displays, and control panels.Provided end-to-end support for executive meetings, board meetings, company-wide, and confidential meetings on site.
Education
The King's Academy, Sunnyvale, CA
High School Diploma, High School/Secondary Diplomas and Certificates
2005 — 2011
De Anza College
Associate of Arts - AA, Behavioral Sciences
2011 — 2015
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