Samantha Ziesel

About Samantha Ziesel

As the Vice President of Client Services at Aero Turbine, Inc, I hold a central position in elevating customer satisfaction among a diverse, global clientele while simultaneously leading the customer and contracts teams, and driving the attainment of company-wide objectives in sales, marketing, business development, change management, rebranding, training, and revenue generation. With extensive experience in customer and product support, I have a proven track record of designing and executing tailored solutions, processes, and strategies that focus on seamless operations, continuous improvement, revenue generation, and customer satisfaction and retention.My mission is to create and drive platforms and programs that quickly enhance corporate revenues, reduce risk, create foundational success, and support data-driven decision-making. I build customer loyalty and effectively lead diverse global teams by fostering collaboration and illustrating the value of business, teams, and customer voice. I leverage my ability to quickly identify and develop solutions to resolve unique challenges inherent in customer relationships across multi-divisional, global organizations. I am also a certified and award-winning leader in resilience, humble leadership, and overcoming cognitive bias, which help me embrace change, cultivate positive relations, and attain the highest levels of operations success.

Experience

1. Vice President Client Services

   Aero Turbine, Inc

   Sep 2023 — Present

   Responsibilities include leadership, operations management, new business development, sales and negotiations, customer satisfaction, strategy, digital and social media marketing, marketing communications, problem solving, continuous improvement, change management, transformation, branding, training, and employee Aero Turbine Inc. established in 1978, specializes in turbine engine overhaul, repair, and testing. Their expertise covers 20+ turbine engine models and accessories from leading manufacturers. Their specialization extends to critical jet powerplant components, offering turnkey solutions. Aero Turbine\'s top customers include the U.S. Air Force, U.S. Navy, and the U.S. Army, as well as international Department of Defense for Chile, Thailand, Mexico, Pakistan, and others.

Education

• IMD Institute

  Transformation - Business - Human Resources

Skills

• Technical Publication
• Operational Excellence
• Contractual Agreements
• Leadership
• Team Leadership
• Training
• Customer Satisfaction
• Customer Engagement
• Goal Oriented
• Microsoft Office
• Collaborative Problem Solving
• Leading Meetings
• Kaizen
• Goal Setting
• Customer Retention
• Product Support
• Major Bids
• Employee Relations
• Process Management
• Problem Analysis
• Global Business Development
• Problem Solving
• Motivation
• Operations Management
• Recruiting
• Cross-Functional Team Leadership
• Negotiation
• Voice of the Customer Analysis
• Employee Engagement
• Workforce Management
• Key Account Management
• Presentations
• Key Account Development
• Organizational Effectiveness
• Customer Experience
• Customer Service
• Aviation
• Customer Insight
• Aerospace
• Field Service Engineering