Samantha Wang

Experience

1. Vice President, Global Client Partner

   Centific

   Jan 2023 — Present

   Manage a large portfolio global accounts, ensuring bookings, revenue, margin, and value delivered across assigned accounts are accounted for. •Lead and participate in the pursuit process of large-scale deals, resulting in multiple multi-million-dollar contracts with key clients. •Develop and implement pricing and contractual arrangements that align with the customer\'s objectives, while ensuring profitable revenue growth. •Work with cross-functional teams to deliver high-quality services that meet or exceed client expectations, managing risks and issues as they arise. •Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met, resulting in high levels of customer satisfaction and retention. •Drive transformational changes needed to achieve the customers\' objectives, leveraging deep industry and product expertise, resulting in increased customer value and improved outcomes. •Develop multi-threaded executive relationships with accounts to accelerate value and uncover new opportunities, resulting in a significant increase in revenue growth and business expansion. •Define and track key performance metrics, such as revenue growth, margin, and customer satisfaction, to measure success and identify areas for improvement, resulting in a significant improvement in overall account performance.

Education

• University of Liverpool

  MBA, Human Resources Management

  2005

• University of St Andrews

  Bachelor of Arts - BA, Business and English

  2004

Skills

• Microsoft Excel
• Microsoft Office
• Training
• Powerpoint
• Human Resources
• Microsoft Word
• Customer Service
• Leadership
• Management
• Strategic Planning