Samantha Thompson

Leader of Leaders | Storyteller | Business Strategist | Customer Champion | Technology Enthusiast

Role
Vice President, Customer Success & Fleet Telematics at Penske Transportation Solutions
Location
Reading, PA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Samantha Thompson

Samantha “Sam” Thompson is Vice President, Customer Success and Fleet Telematics for Penske Transportation Solutions, an $11 billion leading global transportation services provider operating Penske Truck Leasing, Penske Logistics, Epes Transport Systems and Penske Vehicle Services.Thompson leads several teams all dedicated to helping our customers get the most out of their fleet technology. From advising and guiding customers on the adoption and use of transportation technology, including the Penske digital experience, to ensuring our fleet is utilizing telematics to keep our business moving forward and everything in between.Before assuming this role, Thompson held roles with Penske as Director, Customer Success; Manager, Fleet Telematics and Customer Success; and Marketing Support Specialist where she supported telematics consulting and Fleet Insight, a customer fleet management tool. Thompson was also a Rental Clerk in the company’s reservations call center. Prior to joining Penske in 2012, she held various positions as a designer, artist, and instructor. Thompson earned a bachelor\'s degree in Visual Effects & Motion Graphics from the Art Institute of Philadelphia. Thompson earned certifications in service management and advanced service leadership. She also holds memberships in American Trucking Association (ATA), National Private Truck Council (NPTC), Council of Supply Chain Management Professionals (CSCMP), Customer Success Association (CSA), and the Reading Education Foundation.

Experience

  1. Vice President, Customer Success & Fleet Telematics

    Penske Transportation Solutions

    Jan 2023 — Present · Reading, PA, US

Education

  • Art Institute of Philadelphia

    Bachelor’s Degree, Visual Effects and Motion Graphics

    2006 — 2010

  • Reading Senior High School

    General Studies

    2001 — 2005

  • The Art Institute of Las Vegas

    Visual Effects and Motion Graphics

    2005 — 2006

  • Reading Muhlenberg Votech

    Commercial and Advertising Art

    2001 — 2005

Skills

  • Fine Art
  • Print Design
  • Wide Format Printing
  • Consulting
  • Web Design
  • Supply Chain Management
  • Digital Printing
  • Team Leadership
  • Customer Service
  • Photography
  • Event Planning
  • Customer Satisfaction
  • Community Organizing
  • Leadership
  • Management
  • Team Building
  • Marketing
  • Sales
  • Account Management
  • Telematics
  • Onboard Technology
  • Video Production
  • Event Management
  • Transportation

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Samantha Thompson — Vice President, Customer Success & Fleet Telematics at Penske Transportation Solutions in Reading, PA, US | Unifers