Samantha Sunga

Customer Success Executive @Optimy

Brussels, BE

Engaging with 60+ existing accounts to drive business growth across North America and Europe, ensuring clients received tailored support and solutions in achieving their corporate social responsibility (CSR) goals and enhancing their community impact.Managing all aspects of client renewals and retention, implementing strategies that resulted in higher renewal rates and strengthened long-term relationships with key accounts. Directing implementations for small to mid-sized corporations, guiding them from sales handover through training and go-live, while ensuring seamless transitions and effective product adoption. Acted as a liaison between clients and internal teams, facilitating communication regarding product improvements and enhancements, leading to increased customer satisfaction and loyalty.