Samantha Shields

Arrangement and Memorial Park Coordinator @Green Hills La

Rancho Palos Verdes, CA, US

Organize and handle all intake and initial at-need and pre-need funeral arrangements by creating safe and caring environments while delivering impeccable customer service to all families- Responsible for all scheduling and ensuring daily calendars are assigned, met on time, and operating across multiple teams- Developed new department and procedures during pandemic to generate business and assist all families in unprecedented times- Coordinate and optimize day-to-day operations for all teams- Manage all accounts and four different case management systems across two companies (SRS, Café, Laserfiche, SkyUp) to ensure effective scheduling- Maintain the highest level of confidentiality and respect for all interaction

University of Oregon

Bachelor's degree, Social Sciences