Samantha Samuels
Senior Operations & Process Analyst @Cluster Pos
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WORK HISTORY
Senior Operations & Process Analyst @Cluster Pos
Montreal, QC, CA
EDUCATION
University of Ottawa
Master of Arts, Globalization and International Development
Carleton University
Combined Honours: Humanities & Political Science
SKILLS
ABOUT SAMANTHA SAMUELS
I’m a fintech payments professional with a passion for creating seamless, customer-focused experiences while driving operational excellence and efficiency. With several years of people management experience, I’ve led support teams to deliver high-impact results through thoughtful productivity strategies and a strong focus on continuous improvement. I thrive on connecting customer needs with business goals, using data, collaboration, and empathy to shape better outcomes for both users and the teams I lead. Driving value for internal and external stakeholders is my mandate.
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