Samantha Paugh

Senior Associate, Customer Relations @Viatris

Morgantown, WV, US

Leading the replacement requests while working diligently with Medical Information to identify and categorize Medical Information Requests, Product Quality Complaints and Adverse Events. Compose and present in the training of an outside organization as part of a vendor launch of a new 3rd party PSRM vendor. Build and maintain ongoing relationship with new 3rd party PSRM vendor, as the point person in CR. Identify and meet U.S. customer, consumer, and HCPs needs via phone by use of dialer management (CXOne/NiceInContact), email via managing Viatris\' inbound Customer Service Inbox, or fax by clarifying issues, researching, and exploring answers or alternate solutions to all inquiries within set timelines for all business units. Analyze, review, and release customer orders based on ordering patterns, inventory status, product-controlled status, and provided usages. Ensure compliance to all documented practices for various inquiries. Partner with internal stakeholders, such as Sales Teams and Distribution Center, to ensure accurate and timely shipment and delivery of customer orders. Comply with DEA and State Regulatory guidelines and internal SOP’s involving the shipment of pharmaceutical product. This includes obtaining necessary documentation for controlled products, excessive orders, license verification, as well as ensuring the shipment of only the drug classes each account is licensed to receive and distribute are processed. May perform administrative tasks as it relates to the order entry process with Mylan’s ERP system. Compile data from research to communicate with leadership trends in the call flow from consumers. Assist in all aspects of Viatris\' medication location assistance service (working with consumers to identify locations their medication can be found when in need). Assisting customers with Safety Data Sheet’s and Certificate of Analysis requests.

Fairmont State University

Fairmont State University, Bachelors of Arts Regents

Fairmont State University

Criminal Justice and Corrections w/ Minor is Psychology

West Virginia University

Master’s degree, Corporate and Organizational Communication