Samantha Nelson

Experience

1. Client Services Consultant

   Magnit Global

   Jul 2021 — Present

   Provide MSP consultative support, drive operational efficiency, and manage projects from infancy through completion for initiatives in a customer-focused environment. • Assist in program compliance, business development, requisition management, project management, vendor/client training, and program process improvements. • Work in conjunction with Operations and Implementations to develop and implement strategic plans and initiatives to support all AMEX Global Business Travel contingent workforce needs. • Provide training and performance feedback to stakeholders and vendors ensuring end user VMS community and supplier partnerships reach potential. • Work with managers on making offers, releasing contractors, and handling HR escalations. • Subject matter expert over the Hourly Professional Services platform of AMEX GBT ensuring all requisitions were created, approved, and distributed appropriately for proper resource/contractor project completion. • Manage headcount and mark-up audits on all active headcount.

Education

• Oral Roberts University

  Bachelors of Social Work, Social Work

  1996 — 2000