Samantha Nagi

Team Lead, Support Services

Role
Team Lead, Support Services at Passport
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Samantha Nagi

As an experienced project/services manager, I leverage my data science specialization and engineering background to manage the integration of third-party solutions for clients at a high-intensity tech startup in the automated parking industry. I have over two years of experience in implementing cloud-based services, overseeing vendor performance, and providing reporting to clients to prove service efficacy. I am adept in project management and collaborating seamlessly with cross-functional teams to ensure successful implementations.I also excel as a Client Training Manager, creating and delivering customized training materials on digital platforms for new products and features. I mentor support and systems analysts, and collaborate with cross-functional teams to ensure successful project completion. My background in engineering and mathematics, combined with strong teaching expertise, enables me to solve complex problems and communicate effectively with diverse stakeholders. I am passionate about improving client experience through innovative and data-driven solutions.

Experience

  1. Team Lead, Support Services

    Passport

    Nov 2025 — Present · US

Education

  • Clarkson University

    Bachelor of Science (BS), Mechanical Engineering

    2006 — 2010

  • State University of New York College at Potsdam

    Master of Education - MEd, Secondary Education in Mathematics

    2010 — 2012

  • The Johns Hopkins University

    Data Science Specialization, Data Science

    2019 — 2019

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Samantha Nagi — Team Lead, Support Services at Passport in Charlotte, NC, US | Unifers