Samantha Moran

About Samantha Moran

My career has always been centered around improving my customers’ lives, regardless of the capacity or industry I find myself in.When working on an individual level with my customers, I find a way to take my successes and scale the approach, so I can impact more people. This is why I evolved from being a nurse to an educator and it’s taken a similar path in my leadership growth at Upwork and UserTesting.I’ve adapted to new industries because of my ability to persevere and be resourceful in order to deliver success for complex problems. My medical background instilled a data-driven mindset, which serves me well in evaluating the best approaches in the tech world. Although being open to new possibilities and embracing change has often put me in a \"new kid\" position, I am committed to constantly learning and evolving.At my core, I’m motivated by doing good in the world, genuinely caring about customers and expanding my scope with high-impact solutions. Experience in: Sales and Marketing, Managing Remote Teams, Process Improvement, Project Management, Sales Enablement & Training, Leading Cross-functional Initiatives, Data Analytics

Experience

1. Vice President of Customer Success

   Openenvoy

   May 2021 — Present

   Oversee Customer Success, Solutions Consulting and OperationsWorking with large enterprises and global customers Achieved 124% Net Retention

Education

• Michigan State University

  Bachelor's Degree, Nursing Science