Samantha Modaro

About Samantha Modaro

I’m someone who naturally thinks in systems… how things are built, where they break, and how they can work better.One of my biggest strengths is being able to quickly understand how a company is currently operating, especially across customer experience, support, and internal workflows, and then identify where there’s friction or opportunity. From there, I’m able to step back and help teams see “the art of the possible”, not just what they’re used to.I’m very comfortable operating in ambiguity and bringing structure to complex situations. I naturally tend to take on a quarterback role, connecting the dots across teams, pulling in the right people, and making sure the full picture is being solved, not just one piece of it.I’m up to date on how AI and emerging technologies are changing the way companies operate. I enjoy helping teams think bigger about how they can evolve, not just incrementally improve.At my core, I’m a problem solver who likes working with people, simplifying complexity, and helping organizations operate in a smarter, more scalable way, regardless of the specific role or title.I also enjoy living an active lifestyle while indulging on food, travel and spending time with my family and friends.

Experience

1. Commercial Account Executive, Acquisition

   Zendesk

   Aug 2025 — Present · Austin, TX, US

Education

• Harvard Business School

  Certificate in Negotiation Mastery

  2021 — 2021

• Boston University

  Bachelor of Business Administration (B.B.A.)

  2015 — 2019