Samantha Mesker-Loftin
IT Support/Help Desk at Seamless Solutions
- Role
- Tech Support Help Desk Team Lead at Seamless Solutions
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Tech Support Help Desk Team Lead
Mar 2022 — Present · Houston, TX, US
Analyze, Isolate, diagnose, and resolve issues described by clientsResolve issues related to computer functionality, software glitches, file corruption, and Network dysfunctionsWork independently and with the team to resolve simple to complex issues, sent to us via email, ticketing system, or by phoneConfigure network printers Work on replacing computer hardware.Managed work stations installation of software, upgrades, etcAssist with printer-related issues, in the area of network functions.Setup on desktop computers for Domain and non-domain companies.Administrator of Microsoft AccountsAdministrator of Active Directory AccountsAssisted my co-workers with issues.Continuous training, to stay abreast of the rapid changes in our industry.Working knowledge of …AWS, Backups, VMsTheatlocker, Liongard, SentinelOne, BitDefender, PII ProtectRicoh, HP, Lexmark printersPaperCut, DocuWare, DocuPhase/Treeno, Fabsoft software Reform SpoolerGoogle Admin ConsoleKaseya One Software, ITGlue, ConnectWise Manager, ScreenConnect Remote, Ninja RMM, Datto RMM, Valscan, Datto EDR, Spanning Microsoft 365, AutoTask Ticketing software.
Education
Azusa Pacific University
BA, Art/Graphic Design
1998 — 2002
Houston School of Massage
Certified Massage Therapy
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