Samantha McCrea

About Samantha McCrea

Healthcare operations leader with 20+ years of experience in radiology and clinical applications and a deep belief that operational excellence starts with people.As Clinical Applications Manager at Advanced Radiology Services STARS, I work at the intersection of systems, service, and strategy. I lead initiatives focused on customer experience, workflow optimization, and issue resolution, ensuring clinical teams have the tools, communication, and support they need to deliver exceptional care.I specialize in translating complex clinical and technical challenges into clear, scalable solutions. Whether improving workflow efficiency, strengthening communication pathways, or mentoring developing leaders, my focus is consistent: build processes that work because people feel supported, aligned, and empowered.I am passionate about:• Developing high-performing teams• Elevating customer service in healthcare operations• Creating structured, scalable systems• Mentoring emerging leaders• Advancing patient-centered care through operational clarityHealthcare is complex. It does not have to be chaotic. Strong leadership, aligned systems, and intentional communication change outcomes for teams and for patients.I share insights on healthcare operations, leadership growth, and building service-driven teams.

Experience

1. Clinical Applications Operations Manager

   Advanced Radiology Services And Strategic Administrative & Reimbursement Services

   Sep 2019 — Present · Grand Rapids, MI, US

   As Clinical Applications Operations Manager at Advanced Radiology Services STARS, I lead customer experience, workflow optimization, and operational performance across clinical systems supporting radiology and ambulatory services.I translate complex challenges into scalable operational solutions that strengthen service delivery and drive clarity across teams. My leadership spans escalation management, performance accountability, and cross-functional systems alignment to ensure reliable support for radiologists and valued partners.I build structured processes that reduce friction, elevate communication, and improve responsiveness.I am committed to developing high-performing teams through mentorship, clear expectations, and a culture of ownership and continuous improvement.Core areas of impact:• Customer experience strategy• Workflow optimization• Operational performance leadership• Escalation management• Talent development• Cross-functional alignmentI align operational execution with strategic priorities to support seamless care delivery and measurable organizational impact.

Education

• Ferris State University

  Bachelor of Applied Science (BASc), Health Services/Allied Health/Health Sciences, General

  2014 — 2016

• Ferris State University

  Associate of Science (A.S.), Radiologic Technology/Science - Radiographer

  2003 — 2005