Samantha Cox
Executive Leader in Fulfillment, Transportation, and Delivery driving hyper growth and strategic vision | Ex-Amazon
- Role
- Director, Us Fulfillment and Returns at Quince
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Samantha Cox
My leadership in multistate distribution operations includes warehouse fulfillment, last…
Experience
Director, Us Fulfillment and Returns
Feb 2023 — Present · Louisville, KY, US
Executive leader overseeing global logistics expansion and reverse supply chain strategy at Quince.com, directly supporting $239M in revenue within a $1B annual forecast. Accountable for a $30M logistics budget and the performance of multiple international 3PL partners across emerging markets.o Spearheaded launch of Mexico fulfillment center as part of global nearshoring strategy, achieving $5M in transportation cost savings and improving delivery speed by 67% in key product categories.o Architected and implemented end-to-end returns, transportation, and refurbishment infrastructure, driving $8M in annual P&L improvement while enhancing customer experience.o Orchestrated business continuity during two vendor insolvencies, leading cross-functional efforts to transition providers within 4 days without operational disruption.o Led redesign of the returns experience to align with evolving refund policies, resulting in a 67% reduction in escalated customer service inquiries.
Education
Morehead State University
Bachelor of Science - BS, Kinesiology and Exercise Science (Concentration: Corporate Wellness
2002 — 2006
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