Samantha Kinsey
Customer Success Manager @Compass Group USA
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WORK HISTORY
Customer Success Manager @Compass Group USA
US
Manage a diverse portfolio of clients ranging from $10K to $13M ARR, providing tailored strategies to ensure client satisfaction, retention, and growth- Lead customer onboarding, relationship management, and renewals, ensuring client success across multiple industries- Collaborate cross-functionally with sales, product, and marketing teams to ensure a seamless customer experience and deliver on key business outcomes- Partner with sales teams as a subject matter expert, providing product knowledge and leading virtual/in-person demos to drive new business opportunities- Monitor metrics and KPIs to support customer success and company growth initiatives- Cultivate long-term relationships with key stakeholders, gathering feedback and delivering data-driven insights during business reviews to drive improvements and engagement- Utilize CRM and project management tools to streamline workflows and ensure customer success throughout the client journey- Present and demonstrate product solutions at expos and conferences to generate new sales opportunities and drive business growth
EDUCATION
Illinois Central College
Associate of Arts and Sciences (A.A.S.)
Illinois State University
Bachelor of Applied Science (B.A.Sc.), Sociology and Anthropology
SKILLS
ABOUT SAMANTHA KINSEY
I\'ve always had a passion for understanding people\'s needs and finding ways to help…
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