Samantha Karpinski
CX Professional
- Role
- Sr Voice of Customer Associate at Charles River Laboratories
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Samantha Karpinski
DESIGN STRATEGIST AND CX PRO I believe that by using design thinking and customer experience practices, we can solve complicated problems and improve customers’ experiences and companies bottom lines. My time as an analyst at Forrester was recently cut short when I was caught in the 3rd round of layoffs. My passions include baking, photography, cycling, and fencing. LOOKING FOR: Roles in CX, Design Thinking, Innovation, and Strategy, either in-house or with a consultancy. Got another idea or opportunity? Hit me up, my mind is open! 🧠AREAS OF EXPERTISE: • Journey Mapping • KPIs and Measuring Customer Experiences (NPS, CSAT, CES, etc) • B2B2C Customer Experience • The ROI of CX and Design Thinking • Design Thinking Best Practices • Generating Buy-In from Collaborating Departments HARD SKILLS: • Writing • Graphic Design and Data Visualization • Quantitative and Qualitative Research and Analysis • Workshop Creation & Facilitation (Journey mapping, design thinking, etc.) • Public Speaking & Presenting Insights • Project Management • Design Thinking • Making CX Accessible and Understandable to Non-Practitioners 🤝SOFT SKILLS: • Teamwork • Leading Interdisciplinary Teams • Communication • Critical Thinking • Teaching and Coaching • Resourcefulness • Ability To Take Criticism And Learn From Mistakes
Experience
Sr Voice of Customer Associate
Oct 2023 — Present · MA, US
Education
Oberlin College
Bachelor's degree, Sociology, 3.54
George Brown College
Institute Without Boundaries Certificate, Interdisciplinary Design Strategy
2016 — 2017
Dún Laoghaire Institute of Art, Design and Technology
Master's degree, Interdisciplinary Design Strategy, 3.75GPA
2017 — 2018
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