Samantha Jimenez
Manager @Touch Of Class
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WORK HISTORY
Manager @Touch Of Class
Salem, OR, US
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm unsatisfied callers, repair trust and design best option solutions. Easily establish rapport with people of all ages, cultures, and beliefs. Developed effective internal controls and always operated within budget. Increased staff productivity and technical ability through effective training. Identified new methods for cutting operating costs while increasing services. Interviewed and evaluated personnel.Helped prioritize work schedules and delegated assignments. Dealt tactfully and effectively with difficult customers. Demonstrated ability to apply sound knowledge to diverse applications. Assisted in establishing a successful structure for a growing company. Developed creative and innovative marketing and advertising promotions. Evaluated potential and active trouble spots involving staff, customers, and companies. Developed business and strategic plans. Evaluated new technologies, equipment, vendors and product marketability. Planned policies and procedures.Key Accomplishments: Demonstrated techniques to serve difficult customers, reducing customer complaints by 75%. Improved employee retention by 30% Cut costs by 25% by lowering over head cost and improving employee productivity.
EDUCATION
Western Governors University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Western Governors University
Bachelor's Degree, Business Administration and Management, General, 3.57
SKILLS
ABOUT SAMANTHA JIMENEZ
In growing my business one thing I have learned is to keep learning, knowledge really is…
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