Samantha Isin

About Samantha Isin

Strengths: I have a knack for getting crap done. I’m intelligent. I’m straightforward. I’m tactfully transparent. I have high expectations of myself. I challenge the status quo. I won’t stop trying until I get it right or you fire me. Weaknesses: I make a lot of typos. I usually don’t think before I speak. I trip over my tongue (and feet) often. I care too much about what other people think. I break things to fix them. I never get it right the first time.Let\'s make things happen.

Experience

1. Customer Success Operations Manager

   Augury

   Apr 2025 — Present

   As the Customer Success Operations Manager, I design and implement scalable processes, systems, and tools that elevate the customer journey from onboarding to ongoing adoption. I leverage data-driven insights to streamline workflows, drive customer satisfaction, and maximize the impact of our Customer Success organization.Operational Strategy: Develop and execute data-backed processes that empower CSMs to drive renewals, expansions, and customer advocacy through targeted playbooks and automation.Systems & Technology: Oversee the implementation and optimization of Gainsight to centralize customer health metrics, automate workflows, and surface actionable insights.Enablement & Training: Collaborate cross-functionally to design self-service content and targeted training programs that reduce friction and increase product adoption for both customers and internal teams.Data & Reporting: Build and maintain robust reporting frameworks to track KPIs, identify trends, and communicate actionable insights to leadership, enhancing our impact on revenue and retention.With a focus on continuous improvement, I’m committed to transforming complex data into strategic initiatives that drive growth, scale operations, and create exceptional customer experiences.

Education

• Brigham Young University - Idaho

  Bachelors, Public Relations, Advertising, and Applied Communication

  2015 — 2020